Ritoban Mukherjee

Ritoban Mukherjee (he/him/they/them) is a journalist covering innovations in B2B software, with a focus on IT management, DevOps, and AI coding platforms. He's a contributing writer for Techradar Pro, ZDNET, and Lifehacker.com. His articles on the future of work and software automation have also appeared in outlets like Gizmodo, Mental Floss, TechnologyAdvice, Quartz Ideas, and more. When he's not writing, he enjoys reading Isaac Assimov science fiction on his Kindle or iPad.
Best

The Best ITSM Tools With Microsoft Teams Integration (2027): Ranked

I tested the ITSM tools that claim to offer the best Microsoft Teams integration.
Ritoban Mukherjee Ritoban Mukherjee -
Reviews

I Tested the Leading AI Service Desk Agents: What Actually Delivers

There are many AI service desks in the market, but few offer meaningful automation at reasonable prices. I went hands-on with Zendesk, Freshservice, InvGate, and others to see which ones actually deliver.
Ritoban Mukherjee Ritoban Mukherjee -